M9my takes every personal detail you entrust to us seriously. This document transparently explains how your data is collected, used, stored, and protected.
m9my Privacy Commitment: We do not sell, rent, or share your personal data with third parties for marketing purposes without your consent. Your data is used only for the purposes stated in this Privacy Policy.
This Privacy Policy describes the personal data handling practices of m9my ("Platform", "we") for all members and visitors using the website, mobile app, and related services. We operate with user data protection requirements in mind and are committed to handling your information transparently and responsibly.
When you register an account, make a deposit, play games, or contact our support team, you place your trust in m9my to handle your data. This policy explains exactly how we honour that trust.
This Privacy Policy applies to all m9my platform users regardless of access method — whether via a web browser on a computer, smartphone, or through the official m9my app for Android and iOS.
M9my collects your personal data through several means — directly from you during registration and platform use, and automatically through industry-standard tracking technologies.
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, MyKad number | KYC verification, fraud prevention |
| Contact | Phone number, email address | Account communications, security notices |
| Finance | Bank account number, bank name, eWallet details | Deposit and withdrawal processing |
| Documents | MyKad photo, proof of address, verification selfie | KYC and anti-money laundering compliance |
M9my does not collect credit or debit card numbers directly. All card payments are processed through PCI-DSS certified third-party payment providers without card data passing through our servers.
Every piece of data we collect has a clear and lawful purpose. m9my does not use your data for purposes unrelated to the provision of platform services.
You may withdraw consent to receive marketing communications at any time via your account settings or by contacting our support team. Withdrawing consent does not affect data processing required for account management and transactions.
M9my does not sell your personal data. We share data only in the following limited situations and only with parties bound by strict confidentiality obligations:
We work with selected service providers that help us operate the platform, including certified payment providers, licensed game providers, secure cloud services, and customer support platforms. All providers are bound by strict data processing agreements.
M9my may need to disclose your data to competent authorities if required by law, court order, or directive from a relevant regulatory body. In such situations, we will notify you if permitted to do so by law.
Account information may be shared with industry fraud detection networks to protect the platform and other members from organised fraudulent activity.
M9my never sell, rent, or transfer your personal data to any advertising companies, data brokers, or third parties unrelated to the provision of platform services.
Protecting your personal data is a core technical priority at m9my. We implement multi-layered security measures to keep your data safe at all times.
Only m9my staff who require access to your data for their specific work duties are granted permission. All internal access is logged and monitored. Our staff are bound by strict confidentiality agreements and ongoing data protection training.
While we apply industry-grade security measures, no system can be guaranteed 100% secure. If you suspect your account has been compromised, contact our support immediately via Live Chat and change your password right away.
M9my uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.
You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect platform functionality. For more information on managing cookies in popular browsers, refer to your respective browser's help section.
As an m9my member, you have certain rights regarding your personal data. We respect these rights and will process your requests within a reasonable timeframe.
Request a copy of the personal data we hold about you.
Correct inaccurate or incomplete data through your account portal.
Request data deletion under certain circumstances, subject to legal obligations.
Object to data processing for direct marketing purposes at any time.
Receive your data in a machine-readable format for transfer.
Request processing restrictions in specific situations while an investigation is ongoing.
To exercise any of the above rights, contact the m9my support team via 24/7 Live Chat or our support email. We will process your request within 30 business days.
M9my retains your personal data for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.
Once the retention period expires, your data will be securely deleted or anonymized in a way that prevents re-identification.
M9my reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or new platform features. Each new version will include an updated "Last Updated" date at the top of this page.
For significant changes, we will notify you via an in-platform notice or to your account email at least 7 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy.
We encourage you to review this Privacy Policy periodically. If you disagree with any changes, you have the right to close your account before the changes take effect by contacting our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, the m9my privacy team is ready to listen and assist.
You can reach us through the following methods:
When submitting a privacy-related enquiry, please include your account username and a brief description of the issue so we can assist you more quickly and accurately.
Six layers of protection we apply to ensure your privacy is maintained at all times.
All data transmitted between your device and m9my servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions.
M9my's KYC process uses encrypted channels. Your identity documents are processed under strict security protocols and are never shared without a valid, legally recognised reason.
M9my has never and will never sell members' personal data to any third party for advertising or marketing purposes. Your data is used solely to operate your account and services.
M9my's automated monitoring system detects suspicious activity in real time. Any unauthorized access attempt will result in your account being immediately frozen and you will be notified.
You can access, amend, or request deletion of your data at any time. Privacy settings and communication preferences can be managed directly in your account portal without needing to contact anyone.
M9my complies with international data protection standards and the prescribed AML/KYC requirements. Independent security audits are conducted regularly to ensure ongoing compliance.