M9my Terms and Conditions – Platform Usage Guidelines

1. Introduction and Scope of Agreement

M9my (hereinafter referred to as "Platform", "we", or "m9my") is an online gaming platform offering casino, slots, Live Casino, fish shooting games, and sports betting services to eligible users. These Terms and Conditions ("Terms") govern your use of all products and services provided through the m9my website, mobile app, and any official m9my channels.

By accessing, registering for, or using any part of the m9my platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, including our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

M9my reserves the right to modify, update, or replace any part of these Terms at any time. Notice of changes will be provided via the platform, and continued use after such changes constitutes acceptance of the updated terms.

2. Membership Eligibility

To register and use m9my's services, you must meet the following eligibility requirements:

• Be at least 18 years old or have reached the legal age under the laws of your country or region of residence, whichever is higher.
• Not appearing on any list of individuals prohibited or restricted from using online gambling services by any relevant authority.
• Act on your own behalf and not as a representative or agent of any third party.
• Deposit only funds that are legally yours and not proceeds of any unlawful activity.
• Understand that gambling carries financial risk and only play with funds you can afford to lose.

3. Account Registration and Management

Each member is only permitted to hold one (1) active account at m9my. Ownership of multiple accounts by the same individual is strictly prohibited and will result in the closure of all associated accounts.

3.1 Registration Information

You are responsible for ensuring all information provided during registration is accurate, complete, and up to date. This includes your full name, phone number, date of birth, and bank details for withdrawal purposes. m9my reserves the right to request identity verification documents (KYC) at any time.

3.2 Account Security

You are solely responsible for keeping your password and login details confidential. m9my will never ask for your password through any communication channel. If you suspect your account has been accessed without authorisation, contact our support team immediately via Live Chat.

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for added protection.
• Do not share your login details with anyone, including agents or friends.
• Log out of your account after each session, especially on shared devices.

3.3 KYC Verification

The Know Your Customer (KYC) process is part of m9my's commitment to member security and anti-money laundering compliance. Documents that may be requested include a Malaysian identity card (MyKad), proof of current address, and proof of ownership of your payment method.

4. Deposits & Withdrawals

M9my supports a wide range of payment methods popular among Malaysian users. All financial transactions are protected with 256-bit SSL encryption to keep your data secure.

4.1 Deposit Methods

• DuitNow (Transfer & QR)
• FPX (Financial Process Exchange) — all major local banks
• EWallet: Touch 'n Go eWallet, GrabPay, Boost
• Online bank transfer

4.2 Withdrawal Conditions

To process a withdrawal, your account must have completed KYC verification. Withdrawals are only processed to the same payment method used for your deposit or to a bank account in your own name.

• Minimum and maximum withdrawal limits are displayed in your account portal.
• Withdrawals are processed within 5–30 minutes for approved standard requests.
• Any bonus that has not met its rollover requirement is not eligible for withdrawal.
• M9my reserves the right to request additional verification before approving large withdrawals.

4.3 Unused Funds

Accounts showing no activity for 180 consecutive days will be classified as inactive. m9my reserves the right to apply a monthly management fee to inactive accounts. Any remaining balance after the specified period will be handled in accordance with the platform's internal policy.

5. Bonuses and Promotions

M9my offers a variety of bonuses and promotions from time to time as a reward for new and loyal members. Each bonus offer is subject to specific terms stated on the relevant promotions page.

5.1 General Bonus Terms

• All bonuses are subject to terms rollover (wagering requirement) stated alongside the offer.
• Bonuses are valid for one account only. Members found using multiple accounts to claim bonuses will face appropriate action.
• Bonuses cannot be transferred, converted to cash, or used on excluded games unless otherwise stated.
• M9my reserves the right to forfeit any bonus if there is evidence of misuse, fraud, or attempts to exploit the bonus system.
• The validity period of each bonus is stated in its respective promotion terms. Expired bonuses will not be extended.

5.2 VIP Loyalty Program

Active m9my members are eligible to join the tiered VIP loyalty program. VIP benefits include higher withdrawal limits, exclusive bonuses, cashback, and access to a personal account manager. Eligibility requirements and benefits for each tier are displayed in the VIP section of the platform.

6. Game Rules

All games offered at m9my use a certified Random Number Generator (RNG) or are delivered live by licensed game providers. The RTP (Return to Player) value for each slot game is displayed in that game's information section.

6.1 Game Results

The results of all games are final once calculated by the system. m9my is not liable for any technical disruptions, internet connectivity issues, or device failures that cause interruptions during a gaming session. In cases of technical disruption affecting the fairness of a game, m9my will conduct an investigation and make a decision deemed appropriate.

6.2 Sports Betting

• All accepted bets are subject to market limits and availability at the time the bet is placed.
• Confirmed and accepted bets cannot be cancelled by members.
• M9my reserves the right to void or adjust wagers if a significant odds pricing error occurs.
• In-Play Wagering is subject to additional conditions and market suspension during match interruptions.

6.3 Live Casino

Live Casino games with real dealers are conducted via recording studios or licensed partner casinos. Live game outcomes are determined by actual physical actions (e.g., card dealing, Roulette wheel spins) and cannot be disputed on the basis of dealer choice.

7. Player Responsibilities

M9my is committed to responsible gaming and offers a range of tools to help members stay in control of their gaming activity. As a member, you also share the following responsibilities:

• Only play with money you can afford to lose without affecting your living expenses and financial obligations.
• Set deposit limits, loss limits, and session time limits in your account settings to stay in control.
• Contact our support team if you feel your gaming habits are starting to negatively affect your daily life.
• Not using the m9my platform for money laundering or any other unlawful financial activity.
• Notify m9my if you become aware of any underage individual attempting to access the platform.

8. Account Closure and Suspension

M9my reserves the right to suspend or close a member's account without prior notice in the following situations:

• Violation of any part of these Terms and Conditions.
• Providing false or misleading information during registration or the KYC process.
• Owning or using multiple accounts.
• Fraud, attempted fraud, or colluding with third parties to exploit the platform's systems.
• Attempting to hack, breach, or disrupt the technical infrastructure of m9my.
• Threatening, harassing, or abusive behaviour toward support staff or other members.

If you wish to voluntarily close your account, please contact our support team via Live Chat. Any valid remaining balance in your account will be processed for withdrawal once the review is complete.

9. Limitation of Liability and Disclaimer

To the extent permitted by applicable law, m9my is not liable for:

• Any financial losses incurred as a result of gambling activity on the platform.
• Service disruptions due to scheduled or unscheduled system maintenance.
• Loss of data or disruption of access due to factors beyond m9my's control, including natural disasters, internet outages, or third-party actions.
• Actions or omissions by third parties, including payment providers and game providers.

The m9my platform is provided on an "as-is" basis without any express or implied warranties regarding continuous availability, accuracy of information, or fitness for a particular purpose.

10. Amendments to Terms and Governing Law

M9my reserves the right to modify these Terms and Conditions at any time. Members will be notified of significant changes via an in-platform notice at least 7 days before they take effect, except where immediate changes are required for legal or security reasons.

By continuing to use the platform after the effective date of any changes, you are deemed to have accepted the updated terms. If you do not agree with the amended terms, you have the right to close your account before the effective date.

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or relating to these Terms shall first be resolved through m9my's internal dispute resolution process.